Responsible Gaming

Our commitment to responsible gambling

We want your experience with Betfoxx Casino to be controlled, informed and appropriate for you. Gambling involves risk, and there is no guaranteed way to win. You should only gamble with money you can afford to lose, after essential household costs, regular commitments and other financial priorities have been covered.

Treat gambling as paid entertainment. Do not use it to try to solve money problems, recover losses, improve your mood or escape from personal difficulties. Decide how much time and money you are comfortable spending before you play, and stop when your planned time or budget has been reached.

Keep your account details private and use your own account only. Do not lend your login details to another person, and do not gamble on behalf of someone else. We hold a gaming licence and verify accounts as part of our safer gambling and account protection processes.

Before you start, consider setting a spending limit that reflects your personal circumstances. A budget can be daily, weekly or monthly. It should cover the total amount you are prepared to deposit or lose, rather than only the amount you expect to wager. If your financial position changes, stop playing and reassess whether gambling remains suitable.

• Set a gambling budget before you deposit.
• Never borrow money or use credit to gamble.
• Do not chase losses by increasing your stakes or deposits.
• Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
• Keep gambling separate from money needed for rent, bills, food, travel and other essentials.
• Use the account controls below whenever you want more structure or a break.

Tools available in your account

Your account includes controls that can help you manage deposits, losses and time spent gambling. These controls are designed to help you make decisions before play begins. You can use more than one control at the same time if that gives you greater protection.

Deposit limits

A deposit limit restricts the amount you can deposit during the period you choose, such as a day, week or month. Set the limit at an amount you can afford before you play. Deposits that would take you above the active limit will not be accepted. Your available limits and the periods offered are shown in your account.

Loss and session limits

Loss limits can help you control the amount you are prepared to lose over a stated period. Session limits can help you control how long you play or the amount you spend during one playing session. These controls are not a substitute for a personal budget, but they can provide an additional stopping point when you are playing.

Time-outs

A time-out is a short break from gambling. When you choose a time-out, your account will be unavailable for gambling for the period selected. Use one if you feel distracted, frustrated, are spending longer than planned or simply want to pause. A time-out is different from permanent self-exclusion and will end only according to the option you selected.

Self-exclusion

Self-exclusion is a longer-term decision to stop gambling with us. It is intended for anyone who wants to prevent access to their account for a significant period or does not feel able to control their gambling. Select self-exclusion in your account and follow the instructions shown. We will restrict access for the selected period and you should not attempt to open another account during that time.

Reality checks

Reality checks provide reminders about your play, including the amount of time that has passed or other account information shown during a session. They give you an opportunity to pause, consider your activity and decide whether to continue. Read each reminder carefully and leave the site if you have reached the limit you set for yourself.

How to switch on a control

1. Sign in to your Betfoxx Casino account.
2. Open the responsible gambling, safer gambling or account controls area.
3. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
4. Select the period and amount, where the option requires one, and read the information displayed before confirming.
5. Save or confirm your choice. The active control and its terms should then be shown in your account.
6. If you cannot access a control, contact us through live chat on the site or by e-mail at support@casino-betfoxx.co.uk.

A limit that reduces your available gambling or a self-exclusion will take effect in line with the information shown when you set it. Increases or removals may be subject to a delay or other safeguards. We will not remove a self-exclusion simply because you ask us to do so before the selected period ends. If you are already concerned about your gambling, choose a stronger control rather than increasing a limit.

Signs that gambling may be becoming a problem

Problem gambling can affect people in different ways. It is not defined only by the amount of money lost. A change in your behaviour, mood, relationships or ability to manage everyday responsibilities may also be a warning sign. Ask yourself whether any of the following statements apply:

• I spend more time or money gambling than I intended.
• I increase my stakes or deposits to try to win back money I have lost.
• I hide or minimise my gambling from family, friends or other people close to me.
• I borrow money, use credit or sell possessions to fund gambling.
• I miss work, study, appointments, sleep or other responsibilities because of gambling.
• I feel restless, anxious, irritable or low when I try to stop or take a break.
• I think about gambling frequently when I am doing other things.
• I return to gambling after deciding to stop, or break limits that I set.
• Gambling causes arguments, financial pressure or difficulties in my relationships.
• I gamble to cope with stress, sadness, loneliness, anger or other difficult feelings.

If one or more of these statements feels familiar, stop gambling and use a time-out or self-exclusion. Speak openly with someone you trust and seek specialist support. Do not try to manage serious concerns by chasing losses or making a new deposit. If you feel at immediate risk or unable to keep yourself safe, contact emergency services or a suitable urgent support service.

Where to get help and support

You can contact us through the live chat on the site or by e-mail at support@casino-betfoxx.co.uk if you need help using an account control. Our support team can explain the options available in your account, but specialist organisations can provide confidential advice about gambling-related harm and its effects on you or people close to you.

• GambleAware provides information and guidance about gambling harms, safer gambling and the support available to people affected by gambling.
• GamCare offers confidential information, advice and support for people who are worried about their own gambling or someone else’s gambling.
• GamStop is a national self-exclusion service that can help people restrict access to participating online gambling services for a chosen period.
• The National Gambling Helpline provides confidential support and practical guidance for people experiencing gambling-related problems, as well as concerned family members and friends.

These organisations can help you understand what is happening, consider steps such as financial safeguards and find support suited to your circumstances. You can approach them even if you have not used a time-out or self-exclusion with us. A trusted friend, partner or family member may also be able to help you keep to a decision to stop.

If gambling is affecting your finances, consider speaking with an independent debt advice service and your bank about available gambling blocks or payment controls. Do not give another person access to your Betfoxx Casino login. Instead, ask for support with applying the account controls and protecting your finances.

Protecting children and young people

Gambling is only for people aged 18 and over. We use age verification and identity checks to help prevent underage access. You must provide accurate information and cooperate with any checks we request. If we cannot confirm that an account holder is old enough, access may be restricted until the required information has been provided and checked.

Parents and carers should take practical steps to prevent children and young people from reaching gambling services. Do not share account passwords, payment details or verification information, and log out when you have finished using your account.

• Use a strong, private password for your account and device.
• Enable a device passcode, fingerprint lock or other access control where available.
• Keep payment cards, banking apps and identity documents away from children.
• Use parental control or family safety software to restrict access to gambling content and limit unsupervised internet use.
• Check the privacy, app and browser settings on shared devices.
• Explain in age-appropriate terms that online gambling is for adults and is not a way to earn money.

Parental control software can reduce the chance of accidental access, but it is not a complete substitute for supervision. Use device controls alongside private passwords, secure payment methods and clear household rules. If you think a child has accessed an account or gambling service, contact us promptly through live chat or at support@casino-betfoxx.co.uk so we can explain the next steps.