Bonus Terms and Conditions

How these bonus terms apply

These terms apply to bonuses, free spins, prize promotions, cashback offers and other promotional benefits made available through Betfoxx Casino. An individual offer may include additional conditions. If there is a difference between these general terms and the specific terms shown with an offer, the specific offer terms will apply to that offer.

You should read the information displayed before you opt in, deposit funds or play with bonus funds. The offer information may explain the promotion period, qualifying games, minimum deposit, maximum bonus, wagering requirement, maximum eligible win, withdrawal restrictions and any other condition that applies.

By claiming or using a bonus, you confirm that you accept these terms and the terms displayed for that promotion. If you do not agree with an offer, do not claim it or use its bonus funds. You can contact us through live chat on the site or by emailing support@casino-betfoxx.co.uk if you need help understanding a condition.

Eligibility, opt-in and account checks

Bonuses are available only to players who meet the eligibility conditions for the relevant offer. You must be aged 18 or over, permitted to use our services, and have an account that is open and in good standing. We hold a gaming licence and may verify your account, identity, age, payment method and source of funds before allowing promotional funds or winnings to be withdrawn.

• You may need to opt in through your account, the cashier, a promotional message or another method stated in the offer.
• A promotion may be limited to new customers, existing customers, selected accounts, a particular payment method or a stated type of game.
• Only one bonus or promotional reward may be available to you where the offer says so.
• You must provide accurate and current information and complete any account checks requested by us.
• A payment must be successfully accepted and remain valid for any deposit-based promotion to qualify.
• A deposit used for an offer must not be reversed, charged back or otherwise cancelled.

If your account is not eligible, an offer is claimed more than once, or the required opt-in is not completed, we may decline the bonus and any associated promotional winnings. We may also remove a bonus that was credited in error.

You must not create or use an account for the main purpose of obtaining a bonus. We may ask for information or documents to establish that your account is being used by you and that the promotion is being used fairly.

Deposits, bonus funds and wagering

The offer terms will state whether a deposit is needed and which deposits qualify. Deposits made by a payment method that is not permitted for the promotion will not count. Where a minimum qualifying deposit applies, the deposit must meet that condition after any applicable adjustments shown in the cashier.

A bonus may be added as bonus funds rather than cash funds. Bonus funds are not immediately withdrawable. They may need to be played through the required number of times before associated winnings become available for withdrawal. The applicable wagering requirement and the balance to which it applies will be shown with the offer.

• Only eligible bets placed after the bonus is credited may count towards a wagering requirement, unless the offer says otherwise.
• Different games may contribute different amounts, and some games or bet types may be excluded.
• Cancelled, void, refunded or otherwise reversed bets do not normally count.
• Bets placed after a bonus has expired or been removed do not count towards that bonus.
• A maximum stake may apply while bonus funds are active. The applicable maximum will be shown in the offer terms.
• Where a maximum win applies, any amount above that limit may not be paid as promotional winnings.

The order in which cash and bonus balances are used may be described in the offer or account information. You should look at the balance and promotion details in your account before placing bets. If you make a withdrawal while a bonus is active, the bonus and any associated promotional winnings may be removed where the offer terms allow this.

Wagering does not guarantee a profit. You can lose deposited funds and bonus funds while attempting to meet a wagering requirement. Deposit limits and other safer gambling tools remain available while you use a promotion.

Expiry, withdrawals and promotional rewards

Every bonus may have an expiry period. The expiry information will be shown with the offer, in your account or in a message about the promotion. When the period ends, any unused bonus funds and winnings that are still subject to the bonus may be cancelled unless the offer states otherwise.

You are responsible for using an offer before it expires. We are not required to extend an expired bonus, although we may do so at our discretion where permitted. An extension is not guaranteed and does not create a right to future extensions.

Promotional winnings can be withdrawn only when all applicable conditions have been met. Before processing a withdrawal, we may complete account, identity and payment checks. We may also return a withdrawal to the original payment method or use another available method in line with our payment procedures.

• A pending bonus may be removed if you close your account or ask us to close it.
• A withdrawal request may affect your eligibility for an active promotion where the offer says so.
• A payment reversal, chargeback or suspected misuse may suspend a bonus and associated winnings while we establish what happened.
• Taxes or other personal obligations connected with a reward are your responsibility where applicable.
• A reward may be issued as bonus funds, free spins, cashback or another form stated in the promotion and cannot be exchanged for an alternative reward unless we agree.

Free spins, cashback and similar rewards may have separate game, stake, expiry and withdrawal conditions. These will be shown with the relevant promotion. Free spins may be used only on the stated game or games, and any winnings may be subject to a wagering requirement or maximum amount.

Fair use, changes and help

You must use promotions honestly and for their intended purpose. We may take action if we reasonably believe that a player has manipulated a promotion, used multiple accounts, coordinated activity with another person, used a payment method without permission, exploited a technical error or breached any applicable term.

• We may cancel, withdraw or amend a bonus that was awarded because of an obvious error.
• We may suspend promotional funds or winnings while we investigate suspected misuse or a breach of these terms.
• We may restrict access to a particular promotion or future promotions without affecting your ability to use other permitted account services.
• We may cancel bets, bonus funds or promotional winnings where they were obtained through prohibited conduct.
• We may close an account in accordance with the general account terms where there has been a serious or repeated breach.

We may change, suspend or end a promotion where this is necessary because of security, legal, technical or operational reasons. We will not normally change conditions that have already been met in a way that unfairly removes a reward. The latest applicable conditions will be shown with the offer.

Safer gambling comes first

Bonuses are optional and should not be used to chase losses. You can set deposit limits, take a time-out or ask us about self-exclusion. If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. If you use self-exclusion, we will not knowingly provide promotional access in a way that conflicts with the applicable exclusion.

Questions and complaints

If you believe a bonus was not credited, a qualifying transaction was missed or a condition was applied incorrectly, contact us through live chat on the site or email support@casino-betfoxx.co.uk. Include the promotion name, relevant account details and a clear description of the issue, but do not send your password or full payment details.

We will look into the matter using the account and promotion information available to us and explain the outcome. If your concern is not resolved, you may ask for it to be handled under our complaints process. These Bonus Terms and Conditions should be read with the general terms that govern your account and use of our services.