Terms & Conditions

1. Accepting these terms

By creating an account or using our website, you confirm that you have read, understood and accepted these Terms & Conditions. They form a legal agreement between you and us. If you do not agree with any part of them, you must not open an account or use our services.

Other rules may apply to particular games, promotions, payment services or features. We will show those rules before or when the relevant service is used. Those rules form part of these Terms & Conditions. If a specific promotion has different wording, the promotion terms apply to that promotion.

We may change these Terms & Conditions when necessary, including to reflect changes to our services, legal requirements, regulatory expectations or security measures. The current version will be made available on our website. Where a change materially affects your rights or obligations, we will take reasonable steps to bring it to your attention. Continuing to use your account after the effective date means that you accept the updated terms.

We hold the appropriate gaming licence for our services and may restrict access where an account cannot be verified or where continued use would not meet applicable requirements.

2. Eligibility and your account

You must be at least 18 years old to use our services. By opening an account, you confirm that you meet this age requirement and that you are a resident of the United Kingdom. We may ask for evidence of your age, identity or residence at any time. You must not allow another person to use your account, and you must not open or use an account on behalf of another person.

Only one account is permitted per person. We may close duplicate accounts, cancel associated bonuses and withhold or return funds where an account has been opened in breach of this rule, subject to our legal and regulatory obligations. If you believe that you have created more than one account by mistake, contact support@casino-betfoxx.co.uk promptly.

The information you provide must be complete, accurate and up to date. This includes your name, date of birth, address, email address and payment information. You must tell us if any of your details change. We may use information from your account to carry out security, age, identity, payment and safer gambling checks.

You are responsible for keeping your username, password and other login details confidential. Choose a strong password, do not share it and sign out on shared devices. Tell us immediately through support@casino-betfoxx.co.uk or live chat if you suspect that your account has been accessed without permission. You are responsible for activity on your account unless you have told us about unauthorised access and we have had a reasonable opportunity to act.

• You must not use our services for illegal activity, fraud, money laundering or any other improper purpose.
• You must not use software, devices or methods intended to interfere with our website, games, payment systems or security controls.
• You must not allow a person who is under 18 to access or use your account.
• You must not use funds belonging to another person or use a payment method without permission.

3. Verification, deposits and withdrawals

We carry out checks to confirm that you are eligible to use our services. Identity, age and address checks may be required before your first withdrawal, and may also be requested during your account activity. We may ask for clear copies of documents or other information. Until the required checks are complete, a withdrawal may be held, cancelled or unavailable.

Where required, we may ask about the source of your funds, your financial circumstances or how you intend to use the account. These checks help us meet our legal, regulatory and safer gambling responsibilities. You must provide information that is accurate and reasonably complete. If you do not provide requested information, we may restrict deposits, play or withdrawals, or suspend the account while we assess the position.

You may deposit only through the payment methods shown in your account or cashier. Deposits must be made using a payment method held in your name, unless we have expressly agreed otherwise. We do not accept responsibility for delays caused by a bank, payment provider, incorrect details or events outside our reasonable control.

Deposit, loss, stake and withdrawal limits may apply. The limits available to you are shown in the cashier, your account or the relevant service. You must not try to avoid a limit by using another account or payment method. A limit may take effect immediately or after any notice period required by the relevant rules.

We normally return withdrawals to the same payment method used for the deposit, where that method supports withdrawals and this is reasonably possible. We may use another method in your name where necessary. We may delay a withdrawal while identity, source-of-funds, security, anti-fraud or account checks are pending. We may ask you to confirm payment details before releasing funds.

You must not treat an error, credit or payment display issue as available funds. If money is credited to your account by mistake, tell us promptly and do not use it. We may correct the balance and recover funds paid or credited in error.

4. Bonuses and promotional offers

Each bonus, free spin or other promotional offer has its own terms. Those terms will explain who can take part, how to claim the offer, any qualifying deposit, wagering requirements, maximum stake, eligible games, expiry date and any maximum conversion or withdrawal conditions. You should read the applicable offer terms before accepting it.

A bonus is not cash that can be withdrawn immediately unless the relevant offer terms say so. Wagering requirements must be completed in the way stated. Different games may contribute differently, and some games or stakes may not count. A bonus or related winnings may expire if the applicable period ends.

Unless the offer terms state otherwise, a maximum bet may apply while wagering requirements are active. Breaching a maximum stake or another offer condition may result in the bonus and associated winnings being removed. We will not apply a promotional condition that conflicts with mandatory legal rights.

We may refuse, limit or withdraw an offer where there are reasonable grounds to believe that it has been abused. Promotion abuse may include opening duplicate accounts, using another person's details or payment method, coordinating accounts, exploiting an error, making a claim that you are not entitled to make, or using a promotion in a way that defeats its intended purpose.

We may change or end a promotion in accordance with its terms and applicable requirements. Closing an account does not remove a genuine right to funds already cleared, but promotional balances may be dealt with under the applicable offer terms.

5. Safer gambling and account closure

We want you to keep gambling within limits that are right for you. You can use the responsible gambling tools available in your account, including deposit limits, time-outs and self-exclusion. A time-out temporarily prevents access for the period selected. Self-exclusion prevents you from using our services for the period selected and should be treated as a firm decision not to gamble with us.

If gambling is affecting your finances, relationships, work or wellbeing, stop and seek support. Help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You can also contact us through live chat if you need help finding the available account controls.

You may ask us to close your account by contacting support@casino-betfoxx.co.uk or using live chat. We may ask you to confirm the request and complete any necessary account checks before dealing with remaining funds. An account closed at your request must not be reopened by creating another account.

We may suspend or close an account where you breach these Terms & Conditions, provide inaccurate information, fail verification, use a prohibited payment method, misuse a promotion, act fraudulently or create a security, legal or safer gambling concern. We may also close an account after a prolonged period of inactivity. We will deal with any remaining balance in line with applicable requirements and the reason for the action.

6. Complaints, liability and governing law

If you have a complaint about our services, account, payments, games or the way we have applied these terms, contact support@casino-betfoxx.co.uk. You may also use the live chat on our website. Please provide enough information for us to identify your account and understand the issue. We will acknowledge and answer your complaint within a reasonable time, although the time needed may depend on the checks or information required.

We aim to resolve complaints fairly and directly. If a complaint cannot be resolved through our internal process, independent dispute resolution may be available in general terms, subject to the applicable process and eligibility requirements. We will explain the next step where it applies.

We take reasonable care to keep our website and services secure and available, but interruptions, maintenance, technical faults, communication failures and events outside our reasonable control can occur. We are not responsible for losses caused by your failure to keep account details secure, your misuse of the services, inaccurate information, a payment provider or an event we could not reasonably prevent.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded for personal injury, fraud or your statutory rights. Subject to that, our liability is limited to losses that are reasonably foreseeable and directly connected with the relevant breach.

These Terms & Conditions and any dispute connected with them are governed by the laws of England and Wales. The mandatory rights available to you under applicable law continue to apply. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.