Betting and Game Rules

General rules for using our games

You must have an account with us before you can play for real money. Your account must be registered in your own name and used only by you. We allow one account per player unless we have expressly agreed otherwise. Opening or using more than one account, or allowing another person to use your account, may lead to account restrictions, cancellation of affected play and action under our account terms.

You must be aged 18 or over to use our gambling services. We may ask for information or documents to verify your identity, age, address, payment method or source of funds. We hold a gaming licence and verify accounts as part of our legal and operational obligations. Your account must remain open and verified in accordance with the requirements that apply to your play.

Our games can be played with real-money funds or, where available, with a bonus balance. The balance used for a particular bet or spin is shown in the game or cashier information. You are responsible for checking the stake, selected game, number of lines, coin value, odds and any other options before confirming play.

A bet, spin or other game action is final once it has been accepted by our systems. You cannot cancel or change it after acceptance. If you believe that an action was accepted incorrectly, contact us promptly with the relevant details. We will investigate the account and transaction records available to us, but an error report does not by itself cancel an accepted bet.

• Do not place bets while impaired, distracted or unable to understand the stake and outcome.
• Use the deposit limits and other account controls available to help manage your play.
• If you need a break, you can ask us about a time-out or self-exclusion.
• GambleAware, GamCare, GamStop and the National Gambling Helpline provide independent help and information about gambling-related harm.

How bets and spins are settled

Each game has its own rules, features, symbols, winning combinations, odds and payment conditions. You should read the in-game help, paytable and any displayed instructions before you play. The game rules and paytable applying at the time of the accepted bet or spin determine how that play is assessed.

The result generated and shown by the relevant game server is final, subject to correction where there is a clear technical or administrative error. Our systems record the game action, stake, result, balance movement and other information needed to settle play. The result displayed in the game or in your account may include a win, loss, return, feature outcome or other result permitted by the applicable game rules.

The return-to-player figure, where applicable, is shown in each game. This figure is a long-term statistical measure and does not predict the result of an individual bet or session. Short-term results may differ substantially from the displayed figure. Game outcomes are not changed to achieve a particular result for an individual player.

Any winning amount or return is credited in accordance with the game rules and the balance shown in your account. If a displayed result conflicts with the server record, the server record is used to settle the play. We may correct an obvious technical, processing or settlement error and may recover an amount credited in error, subject to the terms applying to your account.

1. Select the game and read its help or paytable.
2. Check the stake and any selected features before confirming.
3. Wait for the result to be displayed or for the game to settle.
4. Check your balance and transaction history if you need to confirm the outcome.

Malfunctions and interrupted play

A malfunction includes a software, hardware, communications, display, calculation or other technical failure that affects the operation or settlement of a game. A malfunction may affect the game itself, the display of a result, the recording of a bet, the balance or the connection between your device and our systems.

If you lose connection during a game, do not assume that the bet has failed or that a displayed outcome is final. Where technically possible, the game will resume when you reconnect. If the game cannot resume, it will settle using the relevant server record and the game rules. A disconnect does not normally cancel an accepted bet.

You should avoid repeatedly refreshing the game, closing the game window or submitting another action while an interrupted game is reconnecting. If your balance or game history does not appear correct after reconnection, contact support@casino-betfoxx.co.uk and provide the game name, approximate time and any round or transaction reference shown to you.

We may suspend a game while we investigate a technical issue. We may also correct balances or settlement records where our server information shows that a result or credit was affected by a malfunction. We will use the records held in our systems when deciding how affected play is settled.

Bonus play and promotional balances

Bonus funds are separate from cash funds unless the applicable offer terms state otherwise. Before accepting or using a bonus, read the bonus terms shown with the offer. Those terms explain eligibility, the qualifying activity, expiry or other timing conditions, wagering requirements where applicable, withdrawal conditions and any restrictions on using the bonus.

Bonus funds must be used in the way permitted by the relevant bonus terms. The maximum bet, maximum win, eligible games, game contribution rates, contribution limits, excluded transactions and other conditions shown in those terms apply. A game may contribute at a different rate, or may not contribute at all, even where it is available for general play.

• The maximum permitted bet applies to each individual bet, spin or other game action as described in the bonus terms.
• Changing the stake, game or balance used does not remove a maximum-bet restriction.
• Bets placed contrary to the bonus terms may not count towards a requirement and may result in the bonus or related winnings being cancelled.
• Any remaining bonus funds may be removed when a bonus expires, is forfeited or is cancelled under its terms.
• If a bonus is converted to cash, the resulting balance remains subject to any conditions that still apply to the offer.

We may prevent a player from receiving or using an offer where the bonus terms do not permit it, where account information cannot be verified or where there is evidence of misuse. We will apply the terms shown for the specific bonus rather than a general assumption about how bonus funds work.

Live casino and table games

Live casino and table games are governed by the game-specific rules displayed in the table's help section. These rules explain the available bets, minimum and maximum stakes, dealing procedure, timing, payouts, side bets, permitted actions and how ties or other outcomes are handled. Read them before placing a bet.

The dealer's decision and the result recorded for the table are final, subject to correction for a clear technical or administrative error. The dealer may follow table procedures to correct a dealing, dealing-order, display or operational issue. A visible result on your device does not override the result recorded by the live game system.

Bets must be placed before the table closes betting. A late bet is not accepted for the relevant round, even if your device appears to show a confirmation or the table feed is delayed. If a bet is accepted after the betting period due to a technical issue, the table rules and server record determine whether it is settled, returned or voided.

• Keep the table help open or read it before using a new game.
• Check that your stake and selected bet are shown before betting closes.
• Do not rely on sound, video timing or chat messages as proof that a bet was accepted.
• If the stream disconnects, reconnect and allow the round to resume or settle before taking further action.

Disputes and questions about a game

If you have a question or dispute about a bet, spin, bonus outcome, live table or settlement, contact support@casino-betfoxx.co.uk. You can also use the live chat on the site. Please contact us from the e-mail address registered to your account where possible so that we can protect your information and locate the relevant account records.

To help us look into the issue, include the game name, the approximate time of play and the round number or other reference shown in your account. You should also describe what happened, state the stake or amount involved where known and attach any available account or game information. Do not send your password or full payment details.

We will compare the information you provide with the relevant game-server, account and transaction records. Settlement will be based on the applicable game rules, paytable, bonus terms and server record. Where a technical issue affects play, the malfunction provisions on this page apply.