Privacy Policy

The data we collect

We collect information that is needed to provide our online casino services, operate your account safely and meet our legal and regulatory responsibilities. Some information is provided by you directly. Other information is created when you use our website, services or communications.

Account and contact details

• Your name, date of birth and residential address.
• Your email address, username and other account details.
• Information you provide when you contact our support team or use the live chat on the site.
• Your preferences, account settings, communication choices and safer gambling limits.
• Information about your use of bonuses, promotions or other account features, where applicable.

Identity and age information

We may ask you to provide identity documents or other information to confirm your age, identity, address and right to use your account. These documents may include information such as a photograph, signature or other details needed for verification. We only ask for information that is reasonably necessary for the relevant check.

Payments and transactions

We collect information about deposits, withdrawals, wagers, winnings, bonuses and other transactions connected with your account. Payment providers may process payment details on our behalf. We may receive confirmation of a payment, limited payment information and information needed to identify or resolve a transaction. We do not need to retain full payment details where they are securely handled by a payment provider.

Device and usage information

When you visit or use our website, we may collect technical and usage information. This can include your IP address, browser type, device type, operating system, language settings, approximate location, referring page, pages viewed, actions taken, dates and times of access, and information about errors or service performance. We use this information to keep the site secure, understand how it is used and improve its operation.

We may also collect information about communications sent to you and your interaction with them, such as whether a message was opened or whether a preference was changed. You can choose whether to receive certain marketing communications, but service and account messages may still be sent where they are necessary.

Why we use your data

We use personal data for clear and limited purposes connected with providing our services and managing the relationship between you and us. These purposes include:

• Opening, operating and administering your account.
• Processing deposits, withdrawals, wagers, bonuses and other transactions.
• Providing customer support through email and live chat.
• Verifying your age, identity and account information.
• Protecting the site, our systems and your account from unauthorised access.
• Detecting and preventing fraud, attempted fraud, money laundering, terrorist financing and other financial crime.
• Identifying unusual, prohibited or potentially harmful activity and taking appropriate action.
• Understanding use of our website and correcting technical problems.
• Managing safer gambling tools, including deposit limits, time-outs and self-exclusion requests.
• Meeting our legal, regulatory, accounting and reporting duties.
• Sending offers, promotions or other marketing only where you have opted in or where the law otherwise allows us to do so.
• Handling complaints, disputes, claims and requests relating to your rights.

The legal grounds we use

UK data protection law requires us to have a lawful reason for using personal data. The reason depends on what we are doing and the information involved. In straightforward terms, we may use the following legal grounds:

Some information may be treated as particularly sensitive under data protection law. Where this applies, we use it only when permitted and where suitable safeguards are in place. We may also use account information to support responsible gambling and protect customers from harm. We hold a gaming licence and verify accounts as part of operating our services lawfully.

Who we share your data with

We do not sell your personal data. We share information only where it is necessary for the purposes described in this Privacy Policy, where you have asked us to do so, or where the law permits or requires it. The information shared depends on the service and the reason for sharing.

• Payment providers, so deposits and withdrawals can be processed, checked and protected.
• Identity-verification providers, so we can confirm age, identity and account information.
• Fraud-prevention and financial crime partners, so suspicious activity and payment risks can be identified and managed.
• Technology, hosting, security, customer support and other service providers that help us operate the website and your account.
• Professional advisers, insurers or other parties where necessary to protect our rights, manage a dispute or comply with a lawful request.
• Regulators, law enforcement bodies, courts, tax authorities or other public bodies where the law requires or permits disclosure.

Service providers that process personal data for us must follow our instructions, protect the information and use it only for the agreed purpose. We expect appropriate security and confidentiality measures from the organisations we work with.

If personal data needs to be handled outside the United Kingdom, we will use an appropriate legal safeguard where required by data protection law. We do not use disclosure as a reason to collect more information than is needed.

Keeping information secure

We use technical and organisational measures intended to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption where appropriate and staff procedures. No online service can guarantee that every transmission or storage system will always be completely secure, so you should keep your password and account details confidential and contact us promptly if you suspect unauthorised access.

How long we keep your data

We keep personal data only for as long as it is needed for the purpose for which it was collected, unless a longer period is required or permitted by law. In general, account information is kept while your account is open and for the period required afterwards by applicable legal, regulatory, accounting, fraud-prevention and dispute-handling obligations.

Different types of information may have different retention periods. For example, transaction, identity and financial crime records may need to be retained after an account closes, while some technical or marketing information may no longer be needed sooner. When information is no longer required, we securely delete it, anonymise it or restrict it so it cannot be used for ordinary business purposes.

Closing your account does not automatically remove every record connected with it. We may need to retain information to meet our legal duties, prevent repeat fraud or self-exclusion breaches, establish or defend legal claims, resolve complaints or maintain accurate financial records.

Your privacy rights and how to contact us

Depending on the circumstances and the legal ground we use, you may have the following rights under UK data protection law:

• To ask for a copy of the personal data we hold about you.
• To ask us to correct information that is inaccurate or incomplete.
• To ask us to erase personal data where there is no good reason for us to keep using it.
• To object to processing based on legitimate interests, including certain direct marketing.
• To ask us to restrict how we use your data in certain circumstances.
• To ask for certain information in a usable electronic format where data portability applies.
• To withdraw consent where we rely on consent.

These rights are not absolute. For example, we may need to keep information because the law requires us to do so, or we may need to continue processing it to establish, exercise or defend a legal claim. We will explain the reason if we cannot comply fully with a request.

Making a data request

To use your rights or ask a privacy question, write to support@casino-betfoxx.co.uk. Please give enough information for us to identify your account and understand your request. We may ask for additional information to confirm your identity before disclosing personal data or making changes. This protects your information from unauthorised requests.

We aim to deal with valid requests within the time required by law. If a request is complex, or if we receive several requests, we may need additional time where the law allows it. We will tell you if this applies. We do not normally charge for a request, but we may charge a reasonable fee or refuse a request where the law permits this because it is clearly unfounded or excessive.

Complaints about data protection

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner's Office. Making a complaint does not affect any other legal rights you may have.

Cookies

We use cookies and similar technologies to operate the website, keep accounts secure, remember preferences, understand usage and support permitted marketing. Some cookies are necessary for the service, while others may be optional. Your choices and further information about the types of cookies we use are set out in our Cookie Policy.